Crickx FAQ —
Got Questions? We've Got Answers

No. Crickx allows one account per person. Creating multiple accounts is against the terms and conditions and can result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you'll receive an OTP. Use that OTP to set a new password. The whole process takes under a minute. If you no longer have access to the registered number, contact the support team via live chat so they can verify your identity and help you recover access.

Log in to your account and go to the Profile or Account Settings section. You can update your display name and email there. For changes to your registered mobile number, you'll need to contact support directly — this is a security measure to prevent unauthorised changes to your account.

You must be at least 18 years old to register and play on Crickx. This is a firm requirement and is part of our commitment to responsible gaming. If we have reason to believe an account belongs to someone under 18, the account will be suspended immediately pending verification. See our Responsible Gaming page for more details.

Crickx supports the most popular mobile banking options used in Bangladesh:

• bKash
• Nagad
• Rocket

All three work for both deposits and withdrawals. You don't need a bank account — just the mobile wallet you already use every day.

The minimum deposit on Crickx is designed to be accessible for all players. You can start with a small amount and still access the full game library. The exact minimum varies slightly by payment method — check the deposit page after logging in for the current figures. There are no deposit fees charged by Crickx.

Most Crickx withdrawals are processed within minutes and arrive in your bKash, Nagad, or Rocket wallet almost instantly. During peak hours or if your account requires additional verification, it may take up to a few hours. If your withdrawal hasn't arrived within 24 hours, contact the support team with your transaction reference number.

Withdrawals can be rejected for a few reasons:

• The mobile wallet number on your withdrawal request doesn't match the one registered to your account.
• Your account has an active bonus with wagering requirements that haven't been met yet.
• Your account requires identity verification before the first withdrawal.
• The withdrawal amount is below the minimum threshold.

Check your account notifications for the specific reason, or reach out to support for clarification.

Crickx does not charge any fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. These are outside of Crickx's control. Check your wallet provider's fee schedule if you're unsure.

Crickx has over 200 games across multiple categories:

• Monkey King Fishing and other fishing games
• Slots including Dreams of Macao and Bikini Paradise
• Table games like Dragon Tiger
• Video poker including Deuces Wild
• Dice games via Crickx Dice
• Live dealer casino games

Visit the Game page for the full library.

Yes. Every game on Crickx uses a certified Random Number Generator (RNG) that is independently audited. The outcomes are not influenced by previous results or by the platform. Games like Crickx Dice are provably fair, meaning you can mathematically verify each result yourself. The house edge is built into the game mathematics — there's no need for manipulation.

RTP stands for Return to Player. It's the percentage of total bets a game pays back to players over a large number of rounds. For example, a game with 97% RTP returns ৳97 for every ৳100 wagered on average. Crickx games average around 97% RTP, with Dice at 99.0% and Deuces Wild at 98.9% being among the highest. Higher RTP means better long-term value for players.

Yes. Crickx has a live casino section with real dealers streamed in HD. Games like Dragon Tiger, Baccarat, and Roulette are available with live dealers 24 hours a day. You need a stable internet connection for the best experience — a 4G connection works well on most mid-range Android phones.

Some Crickx games offer a demo mode that lets you try the mechanics without using real money. Demo mode is available after you register a free account. It's a good way to get familiar with a new game before committing real funds — especially useful for video poker titles like Deuces Wild where strategy matters.

Crickx offers a welcome bonus on your first deposit. The exact offer changes regularly so the best way to see the current deal is to visit the registration page. The bonus is credited to your account automatically after your qualifying deposit clears. Make sure you read the wagering requirements before claiming any bonus.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific requirements for each Crickx promotion are listed in the promotion's terms.

Yes. Crickx runs regular promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and fishing game tournaments with prize pools. Promotions are announced in the platform's notification centre and via SMS to your registered number. Log in regularly to check what's currently available.

Bonuses are usually credited automatically within a few minutes of the qualifying deposit clearing. If yours hasn't appeared after 30 minutes, check the following:

• Your deposit met the minimum qualifying amount for the promotion.
• You don't already have an active bonus on your account (some bonuses can't stack).
• The promotion period hasn't expired.

If everything looks correct and the bonus still hasn't appeared, contact support with your deposit reference.

The Crickx app is available as an Android APK and an iOS PWA. Visit the App page on your phone's browser and follow the download instructions. For Android, you'll need to allow installation from unknown sources in your phone settings — the page walks you through this step by step. For iOS, you add it to your home screen as a Progressive Web App.

Yes. The Crickx APK is the official app distributed directly from crickx.vip. Only download the app from the official App page — never from third-party sites or links shared in messaging apps. The official APK is scanned and safe. Installing from unofficial sources carries security risks that Crickx cannot be responsible for.

The Crickx app is optimised for mid-range Android devices running Android 7.0 and above. It's been tested on 4G connections which is the standard setup for most Bangladesh players. If you're on an older device or slower connection, the mobile browser version of the site works well too and has all the same games and features.

Yes. Your Crickx account works across all platforms — the app, the mobile browser, and the desktop site. Your balance, bonuses, game history, and settings are all synced in real time. You can start a session on your phone and continue on another device without any issues.

Crickx uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is never sold to third parties. For full details on how your data is collected, stored, and used, read the Privacy Policy.

If you suspect unauthorised access to your Crickx account, change your password immediately via the login page and contact support via live chat. The support team can temporarily lock your account while the issue is investigated. Never share your password or OTP codes with anyone — Crickx staff will never ask for these.

Yes. Crickx takes responsible gaming seriously. You can set deposit limits, session time limits, and self-exclusion periods from your account settings. If you feel your gaming is becoming a problem, visit the Responsible Gaming page for guidance and self-help tools. You can also contact support to have your account temporarily or permanently restricted.

To close your account, contact the Crickx support team via live chat and request account closure. Before closing, make sure you withdraw any remaining balance. Once an account is closed, it cannot be reopened. If you're closing due to problem gambling concerns, the support team can also set up a self-exclusion instead, which may be a better option depending on your situation.