Play Smart. Stay in Control.
Gaming on Crickx should always be fun. We provide every player in Bangladesh with the tools, information, and support needed to keep it that way — on your terms, at your pace.
Support Available
Age Requirement
Free Self-Exclusion
Player Safety Tools
Our Commitment
Responsible gaming isn't just a policy at Crickx — it's built into how the platform works. Here's what we do to protect every player.
Set daily, weekly, or monthly deposit limits directly from your Crickx account. Once a limit is set, it takes effect immediately and can only be reduced — not increased — without a cooling-off period.
Control how long you play in a single session. Crickx will send you a reminder when your set session time is approaching, and automatically log you out when it expires.
Enable regular reality check notifications that show you how long you've been playing and how much you've wagered during your current session — keeping you grounded and aware.
If you need a break, Crickx offers self-exclusion periods from 30 days up to permanent exclusion. During exclusion, your account is locked and you cannot register a new account on the platform.
Not ready for full self-exclusion? A cool-off period lets you take a short break from Crickx — from 24 hours up to 6 weeks — without permanently closing your account.
Our responsible gaming team is available 24/7 to talk. Whether you have a question about your limits or need guidance on next steps, reach out anytime at [email protected].
Player Tools
Every Crickx player in Bangladesh has access to a full suite of responsible gaming tools — all free, all available directly from your account settings. You don't need to contact support to use them; just log in and manage your experience your way.
These tools are designed to give you real control. Limits you set are enforced immediately, and any request to increase a limit requires a mandatory waiting period so you have time to reflect before making changes.
All responsible gaming tools on Crickx are completely free to use and can be activated instantly from your account dashboard.
Cap how much you can deposit per day, week, or month. Reductions apply immediately; increases require a 7-day cooling period.
Set a maximum amount you're comfortable losing in a given period. Once reached, you won't be able to place further bets until the period resets.
Decide in advance how long each gaming session should last. Crickx will notify you when time is almost up and log you out automatically.
Receive pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing your session time and net gaming activity.
Take a short break from Crickx for 24 hours, 1 week, or up to 6 weeks. Your account is paused and reactivates automatically after the period ends.
Permanently or temporarily close your Crickx account. During exclusion, all marketing communications are also stopped immediately.
Responsible gaming means enjoying online games and betting as a form of entertainment — not as a way to make money or escape from problems. At Crickx, we believe that gaming should always be a positive experience, and we're committed to making sure every player in Bangladesh has the information and tools they need to keep it that way.
The reality is that most people who play on Crickx do so for fun, and they stay in control without any issues. But we also know that for some players, gaming can become a problem — and when that happens, it's important to recognise the signs early and take action before things get worse.
Responsible gaming at Crickx is about three things: awareness, control, and support. We want every player to be aware of how they're gaming, to have the tools to control their activity, and to know that support is always available if they need it.
Gaming is entertainment. Set a budget before you play, treat any losses as the cost of that entertainment, and never chase losses by betting more than you planned.
Problem gambling can affect anyone, regardless of age, background, or how long they've been playing. The key is recognising the warning signs early. Ask yourself honestly whether any of the following apply to you:
If you recognise two or more of these signs in yourself, it may be time to take a step back. Use the Crickx responsible gaming tools to set limits or take a break, and consider reaching out to our support team for guidance.
Recognising a problem early is a sign of strength, not weakness. The sooner you act, the easier it is to get back in control. Crickx is here to help — not to judge.
Whether you're a new player or a long-time Crickx member, these practical tips will help you keep your gaming healthy and enjoyable:
The golden rule at Crickx: never gamble more than you can comfortably afford to lose. If a loss would cause you financial stress, it's too much to bet.
Crickx is strictly an 18+ platform. We take our responsibility to prevent underage gaming very seriously, and we have robust age verification procedures in place to ensure that only adults can register and play.
During registration, all players are required to confirm that they are 18 years of age or older. Crickx may request additional proof of age at any time, including government-issued ID such as a National Identity Card or passport. Any account found to belong to a person under 18 will be immediately closed and all funds returned.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to the Crickx platform. You should also never share your Crickx login credentials with anyone, including family members.
If you suspect that a minor has accessed or registered on Crickx, please contact us immediately at [email protected]. We will investigate and take action without delay.
Self-exclusion is one of the most powerful tools available to Crickx players who feel they need a break from gaming. When you self-exclude, your account is locked for the duration you choose, and you will not be able to log in, deposit, or place bets during that period.
Crickx offers the following self-exclusion options:
During any self-exclusion period, Crickx will also stop all marketing communications to your registered email and phone number. If you attempt to register a new account during an exclusion period, it will be identified and closed.
To activate self-exclusion, go to your account settings and select the Responsible Gaming section, or contact our support team at [email protected] and we will action it immediately.
If you feel that gaming has become a problem for you or someone you care about, please don't hesitate to reach out. Crickx has a dedicated responsible gaming support team available 24 hours a day, 7 days a week.
Our team can help you understand your options, activate account restrictions, or simply talk through what you're experiencing without judgement. We're here to support you, not to pressure you into continuing to play.
You can reach the Crickx responsible gaming team at any time:
Remember — asking for help is the right move. The Crickx team will always treat your situation with complete confidentiality and respect.
You are never alone. Whether it's a small concern or a serious issue, the Crickx responsible gaming team is ready to listen and help you find the right path forward.
Quick Self-Check
Do you always stick to your planned budget when you play on Crickx?
Can you stop playing whenever you want, without feeling the urge to continue?
Is gaming just one of many activities you enjoy — not the main focus of your day?
Are you comfortable telling family or friends how much time and money you spend gaming?
Do you only play with money you can afford to lose without financial stress?
If you answered "No" to any of these, consider using Crickx's responsible gaming tools or contacting our support team.
How to Set Limits
Sign in to your Crickx account using your registered email and password.
Navigate to the Responsible Gaming section in your account settings menu.
Select the tool you want — deposit limit, session limit, cool-off, or self-exclusion — and apply it instantly.
Need to Talk?
Our responsible gaming team is always available. No judgement — just support.