Your Privacy Matters
At Crickx, we take your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information.
Privacy at a Glance
Here's a quick summary of our core privacy commitments before you read the full policy below.
All personal data transmitted between your device and Crickx is protected using industry-standard SSL/TLS encryption. Your information is never sent in plain text across the network.
Crickx will never sell your personal data to third-party advertisers or marketing companies. Your information is used only for the purposes described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data held by Crickx. Submit a request anytime by contacting our support team at [email protected].
Player data is stored on secure servers with restricted access. Only authorised Crickx personnel with a legitimate business need can access your personal information.
Crickx uses cookies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences.
You can opt out of marketing communications from Crickx at any time. Simply update your preferences in your account settings or contact support to be removed from our mailing list.
This Privacy Policy explains how Crickx ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players and visitors who use the Crickx platform at crickx.vip.
Crickx is committed to handling your personal data with care and transparency. We understand that privacy matters to our players in Bangladesh, and we want you to feel confident that your information is in safe hands when you use Crickx.
By registering on Crickx, using our platform, or interacting with our services in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Crickx handles personal data as described here, please do not use the platform.
This Privacy Policy should be read alongside the Crickx Terms and Conditions, which together form the full agreement between you and Crickx regarding your use of the platform.
Crickx collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third parties involved in payment processing or identity verification.
Crickx may receive information about you from payment processors, identity verification services, and fraud prevention providers. This information is used solely to verify your identity, process transactions, and protect the security of the platform.
Crickx only collects data that is necessary for the operation of the platform and the delivery of our services. We do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.
Crickx uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, password |
| Processing deposits and withdrawals | Payment method details, account balance, transaction history |
| Identity verification (KYC) | Government ID, proof of address, selfie or photo |
| Fraud prevention and security | IP address, device data, login history, transaction patterns |
| Customer support | Account details, support chat history, email correspondence |
| Responsible gaming monitoring | Gameplay data, session duration, deposit frequency |
| Marketing communications (with consent) | Email address, phone number, game preferences |
| Platform improvement and analytics | Usage data, device data, cookie data |
Crickx will not use your personal data for any purpose not listed above without first obtaining your explicit consent or where required by law.
Crickx processes your personal data on the following legal grounds:
Where Crickx relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Crickx does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below:
To process your deposits and withdrawals, Crickx shares necessary payment details with our payment processing partners, including bKash, Nagad, and Rocket. These providers are bound by their own privacy policies and are not permitted to use your data for any purpose other than processing your transaction.
Crickx uses third-party identity verification services to confirm the identity of players during the KYC process. These providers receive only the data necessary to complete verification and are contractually obligated to handle it securely.
Crickx may share data with fraud detection and cybersecurity providers to protect the platform and its players from fraudulent activity. This sharing is carried out under strict data processing agreements.
Crickx may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
All third parties who receive data from Crickx are required to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.
Crickx uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and help us understand how players use our services.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Crickx platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Essential cookies cannot be disabled as they are necessary for the Crickx platform to operate. All other cookies are optional and can be managed through your browser or account settings.
Crickx retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal data retention policies.
When personal data is no longer required, Crickx will securely delete or anonymise it in accordance with our data disposal procedures.
As a Crickx player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].
You have the right to request a copy of the personal data Crickx holds about you. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your Crickx account settings.
You may request that Crickx delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. Please note that some data must be retained for legal and regulatory compliance reasons and cannot be deleted on request.
You have the right to request that Crickx restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
You have the right to object to Crickx processing your personal data for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting support.
Crickx will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, and we will notify you if this is the case.
Crickx takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, Crickx will notify you and the relevant authorities as required by applicable law.
You also play a role in keeping your account secure. Use a strong, unique password for your Crickx account and never share your login credentials with anyone.
The Crickx platform is strictly for adults aged 18 and over. Crickx does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Crickx platform.
If Crickx becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Crickx, please contact us immediately at [email protected].
Crickx uses age verification procedures during registration and may request additional proof of age at any time to ensure compliance with this policy.
The Crickx platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, and Crickx is not responsible for their content or privacy practices.
We encourage you to review the privacy policy of any third-party site you visit through a link on the Crickx platform. Crickx does not endorse or make any representations about third-party sites and is not liable for any data collected by them.
Crickx may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your personal data, Crickx will notify registered players via their registered email address or through a prominent notice on the platform. We recommend reviewing this Privacy Policy periodically to stay informed about how Crickx protects your data.
Your continued use of the Crickx platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crickx handles your personal data, please get in touch with our team:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, please allow up to 30 days for a full response.
Our support team is available around the clock to assist Bangladesh players with any privacy or data-related questions in English.